Telecommunications

Faculty of Economics, Communication and IT

Customer-support Service - The Role in Telecom-Customer Relationships
A Qualitative Study of Telecom Sector

Muhammad Ghazanfar Ali & Khalid Hashmi
Spring 2012

School of championship Administration

Master Thesis

Supervisor: Inger Roos

Acknowledgement
We would like to pay Special thank to all those people who actually inspire and help us to complete this thesis We would like to give special give give thanks to our supervisor professor Inger Roos who really help and encourage us to complete our thesis on time and we truly precious her approval and suggestion throughout this thesis. Her quick response had been provided and permitted us to gathered data on time and we would not be capable to complete this thesis quickly and efficiently without her support. We argon also very thankful to TeliaSonera Mr. Thomas Clarqvist Karlstad and Cathrine Jonsson, Sales charabanc for all Telia Shops, who give us their valuable time, support and allowed us to conduct our audience with them and provided us a data that really help us in this thesis. We really appreciate and thanks to Karlstad University Students, who supported as well as share their experiences during interview and collected the rich data which really help us in this thesis.



Our deepest gratitude goes to our family specially our be cacoethesd parents for their greatest support and love throughout our studies and we must say that completion of this thesis was baffling without their prayers and support. Finally we thanks to Karlstad University by providing us this opportunity and back up us by such a comfortable melody during our studies.

_________________________ Muhammad Ghazanfar Ali

_________________ Khalid Hashmi

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Abstract
From the past few years in Sweden telecommunication phone line has been altered. Earlier when telecom industry was dominant in the merchandise but now it is transformed in to more private-enterprise(a) market with further competitors and provides...If you want to get a total essay, order it on our website: Orderessay



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