Gap Analysis: Riordan Manufacturing

Gap Analysis: Riordan Manufacturing Riordan Manufacturing, a Fortune 1000 initiative and global plastics producer, creates custom plastic parts for customers primarily in the automotive industry, aircraft manufacturers, the Department of Defense, bottlers and beverage makers, and appliance manufacturers. Recently however, declining gross gross revenue and uneven profits have forced Riordan to make several(prenominal) strategic adjustments in the way it manufactures and markets its products, and management is working to hatch motivational issues within its workforce (University of Phoenix, 2007). This following will palm aspects of Riordans issues, opportunities, and stakeholder perspectives and ethical dilemmas that argon present. This paper will also pout Riordans desired end-state goals as a result from implementing new strategies. power Analysis In response to declining sales and uneven profits, Riordan has been forced to change its sales process and has adopted a customer-relationship management (CRM) system. Customers are now served by sales teams rather than a virtuoso sales person. In addition to the sales person, the team typically includes a product engineering specialist and customer utility rep. Riordan has also implemented a Six Sigma quality draw close and is ISO9000 certified.

These measures were adopted with the hope that sales would improve. Internally however, a modern employee survey revealed that employee motivation, satisfaction and belongings are down. Issue Identification Riordan is experiencing a number of issues which include but are not restrain too; a decline in sales, employee motivation, satisfaction and retention; however, due to the various functional specialists, there are contrastive issues within the company. R&D employees are not meet with compensation and decreased satisfaction. The IT group feels they are not being adequately recognized for their contributions. Due to the decline in sales Riordan has had to revise its sales approach and process... If you want to get a full essay, order it on our website: Orderessay

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